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Copy the SU for the Contact Center Manager Server to the D:\\ drive prior to installation.
Copy the SU for the Contact Center Manager Server to the C:\\ drive prior to installation.
You want to provide Network Skill-based Routing between all switch types supported by
Contact Center - Release 6.0. Which feature license must be activated?
E-mail server contacts are retrieved from a POP3 capable e-mail server using the Inbound
Message Handler (IMH). The IMH runs at regular intervals. Which two settings for the IMH can be configured through the Multimedia Manager? (Choose two.)
the time between intervals
email message response threshold
number of e-mails retrieved from each mailbox during each run
moving window or interval-to-date data collection for the agent statistics group
Answer: A, C
Which two tasks can be performed by the Outbound Campaign Management Tool? (Choose
create agent call scripts
import and review call data
select unicast or multicast packets
add a user to an Outbound skill set
Answer: A, B
You are currently logged onto the Contact Center Manager Administrator server and are
accessing the Contact Center Multimedia (CCMM) server to open port 1972 on that server. Which functionality are you trying to activate on the Multimedia server?
receiving secure e-mail
accessing web services
remote access from clients to the Communication Control Toolkit (CCT) for Agent Desktop
You are concerned about virus infection on the Communication Control Toolkit (CCT) server. The company also has a security policy requiring anti-virus software on all servers. Which type of third-party software is acceptable to install on the CCT server?
disk compression utility
supported anti-virus software
Microsoft automatic security updates
memory tweaking utility e.g. Memory Zipper, WinRAM Turbo
You have been asked to activate Agent Desktop Display functionality in your Call Center.
Which two are prerequisite components for Agent Desktop Display in the Contact Center environment? (Choose two.)
properly configured parameters on the Multimedia server
real-time reporting component installed on the Manager server
unicast communication from the Manager server to the client PC
multicast communication from the Manager server to the client PC
Answer: B, D
You are in the process of installing the multi-language support version of the Contact Center Agent Desktop client software on a client PC. There are several applications that are also installed on the server to which you will connect. Which three applications will restrict you to just the English version of Agent Desktop? (Choose three.)
Answer: A, B, D
You have installed a Communication Control Toolkit (CCT) server and need to download
information from the Meridian 1 / Communication server. Which utility would you use to connect to the switch, to download that information?
Nortel 920-166 Exam (Contact Center Multimedia Ris.6.0) Detailed Information
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
Nortel’s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including ‘in class’ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
The rapid rate of change in technology requiring continual retraining and updating of industry personnel, including managers, engineers and executives, as well as decision-makers and policy-makers in a wide range of sectors;
Accelerating technological evolution and convergence that create uncertainty in identifying the skills and education future workers will need for the new jobs, services and industries.
Develop innovative programs, backed by first-class facilities, to fast-track the preparation of new generations for leadership and innovation and to offer retraining and updating for industry and government personnel;
Strengthen ties between industry and advanced education to give students hands-on experience and to enhance research and education opportunities for industry staff;
Identify technology trends in order to direct education and training resources effectively for future job creation, giving Canada�s economy a technological competitive advantage.
Offer the innovative Master of Engineering in Telecommunications program;
Develop, in consultation with industry, innovative updating and retraining programs, specialized seminars and workshops;
Support initiatives to increase the number of highly qualified graduates in electrical and computer engineering;
Integrate results of strategic analysis of technology trends into education and training program development.
Nortel Education Communication Solutions
With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
At 1st Communications, we understand the communications and networking needs of your educational institution. Without voice and data communications technology, it would be impossible to operate in this day and age. You would not be able to construct collaborative projects, run intranets etc.
1st Communication's Nortel Solutions address the key issues for educational institutions, namely connectivity, mobility, security and advanced voice services. With our Nortel Solutions, you will be able to explore mobile and remote learning, introduce multimedia communications, take advantage of communication convergence and much, much more.
1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Education Sector:
Nortel Business Solutions
Increase your Productivity
Increase your Revenues
Streamline your Costs
Improve your Mobility
Increase Customer Loyalty, Care & Retention
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Simplify your Administration
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Get Greater Security
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Computer Telephony Interaction
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Talks via energy examNo outcomes found, try new keyword!Pass4sure analyze publications are accurate and most up-to-date practising for IT exam instruction.look at guides are organized ... exam-detail=920-a hundred sixty five http://killexams.com/pass4sure/exam-detail/920-166 http://killexams.com/pass4sure/exam-detail/920-167 http ... NO SURPRISES — Election effects 2011, Baltimore metropolis
Incumbent thirteenth District city Councilman Warren department turned back decided challenge of former tv reporter Shannon Sneed to win by means of 201 votes.
COUNCIL’S reputation QUO PREVAILS,ALL WRITE-IN CANDIDATES FAIL;NO REPUBLICANS ARE ELECTED
department turns returned amazing challengefrom tv reporter Shannon Sneedin 13th Councilmanic District
Thirteenth District Baltimore city Councilman Warren M. branch survived a robust write-in problem Tuesday to preserve his seat and serve a 2nd time period on the council, edging out challenger Shannon Sneed by using simply over 200 votes.
With all 290 precincts reporting at 10:55 p.m., unofficial consequences confirmed branch with 1691 votes to Sneed’s 1490.
Libertarian Ronald M. Owens-Bey obtained 160 votes within the thirteenth, where there become no Republican candidate.
however there were write-in candidates in every of the city’s 14 councilmanic districts, in addition to for mayor, metropolis Council president and comptroller, apart from Sneed none got here close to mounting a big challenge to any of the Democrats listed on the ballot.
Nor did any of the Republicans, during this metropolis that has no longer elected a member of the GOP to district workplace considering that the mid-Thirties, and has had only 1 Republican mayor when you consider that that point, within the 1940s and 1960s.
Democrat Stephanie C. Rawlings-Blake turned into reelected mayor overwhelmingly, defeating Republican Alfred V. Griffin, 39,970 to five,826. there have been 1194 write-in votes in the mayor’s race.
Bernard C. “Jack” young comfortably defeated Republican David A. Wiggins and Libertarian candidate Lorenzo Gaztanaga, 36,588 to four,704 and a couple of,386 respectively.
WRITE-IN VOTES had been forged
Six-hundred-thirty-seven write-in votes have been forged in the council president’s race.
Comptroller Joan M. Pratt ran unopposed, polling 39,303 votes to 575 write-ins.
Contacted by way of cellphone just after the remaining effects were in, a weary Shannon Sneed declined to remark, telling Voice of Baltimore she had “no longer checked out anything yet.
“We’ll wait and see,” she mentioned, in reply to a query whether she would ask for a recount.
Sneed, who left WJZ-television Channel 13 last spring to run for city Council, looked exhausted after spending weeks campaigning heavily door-to-door when you consider that losing the September Democratic simple to branch by using a contested 43 votes, 1776 to 1733.
together with three other candidates, 61 % of the simple vote went in opposition t department, who had won his first time period 4 years earlier via a margin of fifty one votes after the counting of absentee ballots.
CONAWAY lost again TO MOSBY
Incumbent Belinda Conaway (D-7th), who misplaced to Nick Mosby through 653 votes in the Democratic fundamental, additionally ran an unsuccessful write-in crusade, dropping again to Mosby by means of a margin of 2,936 to 626.
Mosby should be one in all two new faces on the city Council, the different being Brandon M. Scott, who won election within the 2nd District to change retiring Councilman Nicholas C. D’Adamo Jr., who has served on the council in view that 1987.
D’Adamo instructed VoB he become retiring since the city Council “simply isn’t fun anymore.”
other council incumbents, all Democrats, again to workplace Tuesday include James B. Kraft (1st), Robert W. Curran (third), invoice Henry (4th), Rochelle “Rikki” Spector (5th), Sharon eco-friendly Middleton (6th), Helen L. Holton (eighth), William A. “Pete” Welch Jr. (9th), Council Vice-President Edward Reisinger (10th), William H. Cole 4th (11th), Carl Stokes (12th) and Mary Pat Clarke (14th).
— Alan Z. Forman
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