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If you want to take advantage of the new roles in CA Service Desk rl2, what do you need to do?
Create access types manually.
Recycle the Service Desk services.
Clear your web browser role cache.
Assign the new roles to access types.
Which language are macros related to Service Level Agreements (SLAs) written in?
Which statement about the CA Service Desk Universe is TRUE?
It is only used in clustered environments.
It is an optional add-on for CA Service Desk.
It uses a default name of MyUniverse, which you must not change.
It is made up of classes in the form of tables, and objects in the form of columns.
In a dereferencing tool specifications file, hooks correspond to specified input fields. These hooks are represented by:
Before you upgrade to CA Service Desk rl2, as a pre-upgrade step, you should run:
CA-Technologies CAT-180 Exam (CA Service Desk Manager r12 Professional(R) ) Detailed Information
See how CA certification helps you and your company get ahead.
Getting certified isn’t just about increasing your skill set. It’s also about reducing how much you rely on outside support, so you can speed issue resolution time and position yourself as a critical member of your team.
Trained customers make 35% fewer calls to CA Support.
Get certified and increase customer confidence in your expertise.
Choose the right CA Technologies certification level based on your position and responsibilities within the CA solution lifecycle.
The Proven Professional credential validates knowledge of the application infrastructure and typical use cases that influence how CA Technologies solutions are installed, configured and optimized for use by administrators, business analysts and end users.
The Certified Expert credentials are designed for CA Partners and employees and are awarded by a panel of CA subject matter experts who validate the time spent completing actual work and your ability to perform work in the future. These credentials are product-specific and must be renewed annually.
Visit the CA Partner Portal for details >
Certified Business Analyst
Unique to CA Project & Portfolio Management (CA PPM), the Business Analyst credential validates the functional analyst’s and user’s abilities to demonstrate application management best practices—including resource and scheduling management as well as any related user-level troubleshooting.
Ready to get certified or accredited? Start here.
To become certified as a Proven Professional or Business Analyst, you must pass a certification exam. Review our study materials and resources to help you master these topics.
Register for certification exam >
View Certification FAQs >
Learn about our enhanced testing experience >
Become CA Accredited.
CA wants to recognize those of you who have demonstrated superior levels of business, sales and technical expertise. Customers can register through the Customer Catalog. Partners can find out their accreditation options in the program’s Rules and Regulations, then register through the Partner Catalog. You can take your accreditation exams at a CA learning center or your home/office.
Where can I take a certification exam?
You can register to take an online proctored certification exam from your home or office, or schedule your exam at a Kryterion testing center location near you. Kryterion has testing centers in over 750 locations across the globe.
What is the format of a certification exam?
The certification exam is timed and comprises multiple choice questions. It is a proctored exam offered at a third party facility. Typically you will be presented with four answer choices, and you will select one correct answer. In the event there are two or more correct answers, you will be prompted to select the number of correct answers.
For how long is the certification valid, and what is the recertification policy?
Certification credentials are based on the major product release (such as r14), and the credential is issued as r14.x to account for subsequent minor point releases. There is no annual requirement to recertify for the same major release of a product (r14) or a minor point release (r14.1). An updated certification exam will be available for each major product release (r15, r16, and so forth). CA Employees and Partners are expected to get recertified for each major product release for which they require a credential.
Periodic updates to the exams ensure compatibility with minor point releases (such as r14.1).
On rare occasions CA Technologies may deem a minor point-release (such as r14.5) significant enough to warrant certification, in which case a new certification exam will be made available with the credential that bears that specific point release (for example, r14.5).
Which products have certifications?
Check the CA Technologies Certification page for a current table of products and related credentials. Click on the credential of interest to access resources that will help you prepare for the exam.
What is the duration of the exam?
The exams are generally 90 minutes in length.
How do I create an account and register for an exam?
Create your user account at webassessor.com/catechnologies. You may use your account to take any number of certification exams.
How can I receive help and support with account creation and registration on the Webassessor.com/CATechnologies site?
Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday 7:00 a.m. through Saturday 7:00 a.m. (Pacific Time) or send an email to firstname.lastname@example.org.
How can I receive help and support with Online Proctored (OLP) Services? (Installing software; Biometric enrollment; Test launch process)
Login at webassessor.com/catechnologies and follow the instructions to prepare for your online proctored exam. You will need to install the Sentinel software and create your biometric profile, after which you can register for your exam and schedule a date and time. You must create your biometric profile at least 24 hours prior to your online proctored exam. Refer to the guide below to review the technical requirements for your external webcam, microphone, and computer:
Preparing for Your Exam
If you have system or setup related questions the instructions are not able to answer, contact the Kryterion Online Proctored (OLP) Services Support team at email@example.com.
How can I receive help and support finding a testing center or finding available dates and times to travel to a testing center?
Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday through Friday from 7:00 a.m. to 4:00 p.m. (Pacific Time) or send an email to firstname.lastname@example.org.
Is there a cost associated with a Certification exam?
Yes, the price for a Certification exam is USD 150-200 depending on your country, and pricing is posted at webassessor.com/catechnologies in the online registration page.
How do I pay for an exam?
The exam fees are collected and administered directly through the KryterionOnline Webassessor website.
What is the cancellation policy and can I reschedule my exam?
If you registered to take your exam at a Kryterion testing center, you can cancel or reschedule your exam up to 72 hours before your scheduled exam time. To reschedule, log into your account at webassessor.com/catechnologies, click on the details of your registered exam, and select 'Reschedule'.
If you registered to take an online proctored (OLP) exam, you can reschedule your exam up to 24 hours before your scheduled exam time. To reschedule, log into your account at webassessor.com/catechnologies, click on the details of your registered exam, and select 'Reschedule'.
You will not be refunded any portion of the exam fee, or any portion of the value of a coupon or voucher, if you do not reschedule in time or if you miss your exam appointment. Exceptions will be made for bereavement or illness supported by appropriate medical documentation.
What happens if I miss my exam appointment?
If you miss your exam appointment, you will be charged the full amount and will not be eligible for reimbursement. Terms and details will be provided to you at the time you schedule your exam. Note for CA Technologies employees: If you use a voucher to register for an exam and fail to cancel or reschedule, CA Technologies is still charged a fee, and these charges are reported to CA Technologies management.
Do customers or partners receive discounts on exams?
No, there are no standing discounts available to customers and partners for the CA Technologies certification exams. The CA Partner Program may leverage the Cost Relief program during certain periods in order to distribute vouchers for nominal discounts. However, the exams are priced reasonably. Check webassessor.com/catechnologies for pricing by country.
Will customers or partners be reimbursed for exams?
No, there are no reimbursements available for the CA Technologies certification exams.
Can partners leverage the Cost Relief program for Certification?
Yes, the Cost Relief program applies to both training and certification. The Channel Account Manager must make a request online using the Partner Education Training approval form.
Do college students receive discounts on exams?
Yes. If you are a full-time college student in good academic standing, please contact us at email@example.com and attach a JPEG image of your current student identification card. We will email you a coupon which will enable you to receive up to a 60% discount. You are limited to two coupons per 12-month period.
Are there any resources available to help me prepare for an exam?
Recommended Learning Paths and other resources are available to help you prepare for the certification exams.
Please visit the CA Technologies Certification page to download the Exam Study Guide that outlines the recommended training for each product certification and the topic areas tested.
Where can I register for product training?
Customers: You can register for product training through the CA Education Portal. To quickly access the recommended product training in the CA Education Portal, click on each course in the Learning Path.
Partners: You can register for product training through the Partner Catalog of the CA Education Portal. To access the Partner Catalog, log into Communities at CA using your partner credentials, go to CA Education, and choose “Find a Course.” It is important to note that unless you are logged into Communities at CA with your partner credentials, you will not be able to view the Partner Catalog. For questions, contact CA Customer Care.
What if I would like to take a course to prepare for certification, but the course is not available in the current course calendar?
You can study the information at your own pace. Alternatively, you can put yourself on the course request list, and with enough interest, a course will be made publically available. Go to the Course Catalog, find the course on the CA Education Portal, and click on Request Information to make your request.
Can I take an exam without taking preparatory courses?
Yes, if you feel you possess the required knowledge, you may register and take an exam. However, CA Technologies recommends that you take the associated courses, perform all labs, and gain hands-on experience prior to attempting an exam. Be sure and review the Exam Study Guide that shows the topic areas being tested.
When will I find out if I passed my exam?
After you have completed your exam, you will immediately receive a message by email with your score and a topic-level report.
What if I do not pass the exam on my first attempt? Can I retake the exam?
You may register for your first retake immediately. For subsequent retakes you are required to wait at least thirty (30) calendar days from the date of your last attempt.
Is there a limit to the number of times I can take an exam?
You are allowed two retakes for an exam, for a total of three attempts. Be aware that there is a waiting period between exams after the first two attempts.
If I did not pass an exam on my first attempt, will I receive a discount on future attempts?
The published fee associated with the first exam will be required for all future attempts. There are no discounts offered for multiple attempts.
Will I receive a Certification distinction?
Yes, upon successful exam and certification activity completion, you will receive an email from CA Technologies within five business days that contains the Certification from CA Technologies diploma and logo usage guidelines.
How can a third party verify my certification status?
Your email report and CA certification diploma can be used to verify your certification status. If a third party requires verification, they may contact firstname.lastname@example.org.
Do the exams change, and do the topics covered by an exam change?
CA Technologies may modify an exam, test objective/topic, and the requirements for obtaining or maintaining certification at any time in its sole discretion. It is your responsibility to keep informed of such modifications. The posted Exam Study Guides identify exam objectives and serve as a basis for exam preparation.
What is the exam security policy at CA Technologies?
Only qualified candidates who demonstrate competency by successfully passing the CA Technologies certification exam will be awarded certification credentials. Prospective certification candidates are encouraged to prepare for the exam using the Exam Study Guide and other materials available on the CA Certification page.
To safeguard the integrity of the certification program, CA Technologies requires all candidates to behave in an ethical manner and to comply with the rules of the third-party test center for on-site proctoring and on-line proctoring. The validity of the certification program depends on the exam content remaining secure and undisclosed to other potential certification candidates. CA Technologies will not tolerate cheating, fraud, or misconduct, which includes but is not limited to the following:
Obtaining, whether through purchase or otherwise acquiring, unauthorized exam preparation materials from any non-CA website
Obtaining, whether through purchase or otherwise acquiring, unauthorized exam questions from any non-CA website, including brain dump websites
Acquiring or attempting to acquire exam questions through online communities, chat rooms, forums, and social networking sites
Acquiring or attempting to acquire exam content through CA Subject Matter Experts, CA Support Staff, or CA Certified Professionals
Using or attempting to use a proxy to sit for the exam in your place
Taking or attempting to take an exam for someone else
Receiving or giving assistance during an exam
Sharing exam questions or answers with a potential certification candidate
Violating testing center rules
Falsifying a diploma or score report
Using a CA Technologies certification logo or credential to which you are not entitled
CA Technologies reserves the right to take any actions it deems reasonably appropriate in the case of suspected misconduct or violation of the terms of the Non-Disclosure Agreement, including, but not limited to, cancelling an exam result, revoking exam or certification status, terminating use of the Designation, requiring a candidate to retake an exam, banning a candidate from the certification program, and reporting misconduct to the candidate’s employer. CA Technologies considers cheating a serious offense that warrants disciplinary action, up to and including termination of employment.
For distinguished individuals who have shown superior levels of expertise
Accreditation is recognition and validation for those who have demonstrated superior levels of business, sales and technical expertise that address customer solution needs in areas of operation, administration, design, implementation and troubleshooting.
Accreditation involves successfully completing a timed exam in an open-book environment. The exam may be taken at a CA learning center or from the comfort of your living room or office.
Customers can search the Customer Catalog, entering the product name followed by “exam.” You can also search by course code. Then select the Add to Cart button to register.
Search Catalog >
Our Partners should consult their Partner Program Rules and Regulations to find out what Accreditation options are available to you, then access the Partner Catalog.
View Partner Education Portal >
What is CA Accreditation?
Accreditation is recognition and validation which distinguishes individuals who have demonstrated superior levels of business, sales and technical expertise that address customer Enterprise solution needs in areas of operation, administration, design, implementation and troubleshooting.
CA Accreditation involves successfully completing a timed exam in an open-book environment. The exam may be taken at a CA learning center or in your living room or office. CA Accreditation testing allows you to use your real-world problem-solving experiences to solve real-world IT problems.
Do I have to pay for Accreditation exams?
There is no cost to take an Accreditation exam at this time.
How do I become CA Accredited?
You must successfully complete the Accreditation exam with a passing score. You may take the exam at a CA learning center or online in your home or office.
How do I prepare for my exam?
The CA Accreditation exam assesses your knowledge of a CA product. Students who complete the associated CA Education courses achieve higher scores on CA Accreditation Exams.
What do I need to have ready when I take the exam?
You can take an Accreditation exam at a CA Training Center, in your home, or at your office. For your convenience, all Accreditation exams are available through the CA Education Portal. Exams are delivered online and are open book. You should test your Internet connection ahead of time, and you may refer to course materials during the exam.
What is the format of an Accreditation exam?
CA Accreditation exams are timed exams consisting of multiple choice questions.
What does a typical exam question look like?
Example Question: Which protocols does Single Logout support?
1. SAML 1.0
2. SAML 2.0
3. SAML 1.1
4. Liberty V1.x
5. Web Services Federation (WS-Federation)
A. 1, 2, and 3
B. 2, 3, and 4
C. 2, 4, and 5
D. 3, 4, and 5
Example Question: Which component of CA Single Sign-On installs SAML authentication schemes?
A. Affiliate Agent
B. Application Agent
C. Web Agent Option Pack
D. Policy Server Option Pack
Example Question: What is the MOST appropriate step to perform when initialization fails following installation of eTrust Federation components?
A. Check the configuration environment.
B. Uninstall and reconfigure all components.
C. Compare all library files installed to identify the failure reason.
D. Ensure installed products are version compatible with one another.
How do I register for an exam?
Customer, partner and employee exams are hosted online in the CA Education Portal. To take an Accreditation exam, follow these steps:
Customer and Partner Registration
Go to the CA Education Course Catalog:
Partner Catalog Login
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
To register for an exam, click the Add to Cart button. At that point, you will be prompted to log in, or register for the first time, before you can continue.
After you complete your registration and enrollment, review your selections and click the Finish button. You can then view your selection in the Training to Do List under the My Learning tab.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Additional Information for Partners
Partners are eligible* to receive:
Free web-based training (including all 100-400 level sales, technical and support courses)
Discounted instructor-led training
For assistance accessing these benefits, please contact CA Customer Care.
*Partner must be an active CA partner.
Please note that if you do not see the course or exam that you are looking for, it is necessary to first log in to the CA Education Portal, and a complete list will be available.
Go to the CA Employee Education Portal Course Search page.
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Difficulty accessing the exam?
We recommend that you use a reliable connection to sit for the exam. If you lose network connectivity while writing the exam or if you prematurely exit the exam and can no longer access it, take the appropriate corrective action:
For Customers and Partners:
Please contact CA Customer Care. Note the exam code, and let the Support personnel know that you require an exam reset due to network connectivity causing a lock-out.
For CA Employees:
Open a Service Desk issue to request Exam User Reset:
Select Create a New Request.
If prompted to search knowledge base, select Cancel.
In the Applications section, look under E for Education Portal, and then Education Portal Support.
Be sure and provide the exam code.
What is the exam passing score? Does it change?
CA makes best efforts to maintain passing scores of 80%. The difficulty level of each Accreditation exam is adjusted by a team of internal and third-party experts to allow specific passing and fail rate thresholds. Exceptions to the 80% score occur during Beta testing of new exams, when the passing score may be lowered temporarily (for Beta test takers and early-adopter test takers) while the optimal difficulty level is being established. All of these efforts are aimed at establishing and maintaining the fairness, validity and reliability of CA exams.
Can I retake the exam if I fail?
If you fail an exam you may take the exam again immediately or at your convenience. You have two attempts at exams. If you are not successful, then you should take available training.
How do I print my Accreditation certificate?
After you have passed the exam, you may print your CA Accreditation certificate. In the CA Education Portal, go to My Learning, then Training Completed.
CA Education Portal Login:
Customers and Partners
For learning path completion diplomas, please contact email@example.com indicating the specific role-based path, and we will email the diploma to you in about three business days. If you do not receive your diploma within two weeks of successful learning path completion, please email us and we will be glad to email you a new one. Be sure and add firstname.lastname@example.org to your allowed sender list.
How do I obtain a copy of my score report?
Log in to your student account in the CA Education Portal, select My Learning, then Training Completed to see a list of your completed exams and scores.
CA Education Portal Login:
Customers and Partners
Why can’t I see all of my exam records in the CA Education Portal?
Exams taken prior to January 19th, 2010, will be updated in your Training Completed transcript.
How long is my accreditation valid? Does it expire?
CA Accreditations do not expire. Your Accreditation will always be valid for the product release for which you were accredited. Additional exams will be required for Accreditation on future product releases.
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CA Technologies CAT-180
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utility Monitoring and UEM 5.6 expert Certification
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2 INTRODUCTION The application Monitoring and UEM expert Certification covers dynatrace APM technologies. It validates that you have the knowledge and advantage to install and configure dynatrace components, combine dynatrace to your application(s), computer screen application performance and person journey, analyze results, and troubleshoot issues. This examination blueprint offers the content and context of the application Monitoring and UEM knowledgeable Certification. Please overview this blueprint in its entirety to profit an intensive knowing of exam expectations and necessities. viewers Candidates in quest of software Monitoring and UEM expert Certification will fall into one in all right here categories: Dynatrace valued clientele Dynatrace partners Dynatrace personnel All candidates for the dynatrace professional Certification should have carried out the dynatrace affiliate Certification previous to attempting the professional Certification. PREREQUISITE potential whereas capabilities and journey with dynatrace is required to achieve this certification, examinees must even have working potential in here areas: Familiarity with object-oriented programming: Java or.web fundamental figuring out of carrier Oriented utility (SOA) Architectures (JEE and.web) adventure working with utility Servers, corresponding to WebSphere, WebLogic, JBoss, Tomcat, IIS, and so on. Browser statistics as it pertains to debugging and transactions simple system administration in home windows, Unix, VMware, and so on. fundamental understanding of database question optimization and troubleshooting web page 2
three examination coaching application Monitoring and UEM professional Certification is intended for APM authorities who have both theoretical abilities and palms-on event with dynatrace. Examinees ought to exhibit skillability in both to flow the exam. so as to assist certification candidates with their exam training, we present a combination of instructor-led working towards (ILT) sessions, and self-paced getting to know with APM tuition online. We strongly recommend that candidates achieve the following milestones in preparation for the examination: utility Monitoring affiliate Certification (Required) at least six months of adventure working with dynatrace in a medium to massive setting up (up to 200 brokers) Be an lively participant within the Compuware APM neighborhood (https://neighborhood.compuwareapm.com) together with: o Product documentation o expertise base articles o discussion forums o dynalearn webinars Attend teacher-led lessons (purchasable on request). *customers, please contact your client Success supervisor for details. companions, please contact your associate Enablement supervisor. employees, please contact your manager or finished application Monitoring Product Fundamentals self-paced classes on APM tuition online page 3
4 examination layout This exam is run in two materials: Written practical You must pass the written component of the examination earlier than sitting for the useful component. The written and practical portions are administered in two separate periods. You must finished the functional element within three months of passing the written. WRITTEN exam The written component of the certification is about 200 questions together with each diverse-alternative and multipleresponse objects. distinct-alternative: select one option from an inventory that optimal answers the question or completes the remark. varied-response: opt for assorted alternate options from a list to answer the query or finished the statement. dissimilar-response check items are certainly identified. You may be given three and one half hours to comprehensive the written component of the certification. The written portion is 100% computing device graded, with a passing rating of seventy six%. WRITTEN examination MODULES The table below lists the modules lined in the written exam and the extent to which they are represented within the examination. Module % of examination 1. part installing and Configuration 33% 2. gadget Profile Configuration 25% three. software efficiency Monitoring and diagnosis 18% 4. business Transactions and Measures 3% 5. Dashboards 5% 6. Integration 7% 7. Troubleshooting four% total one hundred% WRITTEN exam objectives the following pursuits map returned to the examination modules listed above. The subject matters and ideas under each and every objective are meant to clarify the purpose and aren't a finished list of examination content. 1. remember the traits of application Monitoring structure and accessories. To encompass: 1.1. utility Monitoring structure 1.2. Sizing necessities 1.three. Supported platforms 1.four. application Monitoring Server web page 4
5 1.5. evaluation Server 1.6. Collectors 1.7. agents 1.eight. dynatrace client 1.9. efficiency Warehouse Fixpacks Licensing requirements 2. remember a way to configure the device Profile to encompass: 2.1. software structure mapping and naming 2.2. Agent companies 2.three. Autosensors 2.4. Sensors and sensor packs 2.5. reminiscence and system sensor suggestions 2.6. Discovery Run 2.7. Out of the field and customized measures 2.eight. computer screen measures 2.9. Incidents APIs Error detection guidelines displays projects Schedules user adventure settings 3. recollect a way to computer screen and diagnose utility efficiency using here: 3.1. performance records three.2. Runtime facts 3.three. experience records 3.4. sessions 3.5. general anti-patterns three.6. Monitoring dashboards three.7. Monitoring plugins 4. don't forget how to use, create and / or configure company Transactions to include: four.1. enterprise transaction necessities four.2. Out of the field company transactions 4.three. customized enterprise transactions 5. remember a way to create and/or configure dashboards to encompass: 5.1. beginning middle dashboards 5.2. Infrastructure View 5.three. application View 5.four. customized dashboards 6. keep in mind how to configure dynatrace integrations and extensions to encompass: 6.1. Load assessments web page 5
6 6.2. Load Runner 6.three. LDAP/energetic directory 6.four. SMTP 6.5. rest features 7. recall a way to troubleshoot dynatrace to consist of: 7.1. Connectivity concerns 7.2. installing considerations 7.three. Agent mapping considerations 7.4. Licensing concerns 7.5. Server and Collector health (gentle weight, bridge to admin) 7.6. performance Warehouse issues (mild weight, bridge to admin) 7.7. No UEM information useful exam The functional element of the certification is a arms-on part requiring examinees to deploy dynatrace components and configure application injection in a heterogeneous Amazon web services ambiance. 15 to 30 minutes ahead of the delivery of your scheduled exam, you're going to acquire a link to the virtual ambiance from Use far flung computing device or the want to connect to the environment. Your proctor will enter the password to atmosphere. you are going to also analyze kept session files to diagnose utility performance and create enterprise transactions. The purposeful component of the exam carries diverse alternative questions and open response questions requiring examinees to post monitor captures of the configured environment. The open response gadgets require manually grading, for this reason examinees will acquire outcomes inside three to 5 days of finishing the practical element of the exam. The passing score for the useful is 91%. You will be given three to complete the functional component of the examination. useful exam MODULES The desk under lists the modules coated within the purposeful examination and the extent to which they are represented in the exam. Module % of exam 1. installing and Configuration forty% 2. utility Instrumentation 20% three. business Transactions 20% 4. software performance Monitoring and diagnosis 20% total a hundred% purposeful examination objectives here pursuits map again to the examination modules listed above. 1. installation and configure dynatrace components in a heterogeneous atmosphere. 2. Instrument applications to be monitored by way of dynatrace web page 6
7 3. Create and / or configure business Transactions 4. video display and /or diagnose application efficiency and user experience using dynatrace SCHEDULING Certification exams are administered and proctored by means of Examity. we've partnered with Examity, an online proctoring carrier, to protect the price of the certification. by making use of an online proctor there isn't any deserve to shuttle to a trying out core. The examination may also be taken on a computer, from practically any region. To time table a dynatrace associate examination, please log in to APMU and observe the certification icons. upon getting accredited the Compuware Certification terms and conditions, which you can connect with Examity to time table the examination. You should agenda the examination as a minimum 24 hours in develop of the time in which you need to take the exam or pay an on-demand scheduling fee. charge people have to pay at time of registration for each part of the certification: Written: $ purposeful: $ An examination could be paid for by using bank card or through the use of a promotional code. Promotional codes can be received in exchange on your aspects, or if in case you have opted for certifications in your Product time table, observation of work (SOW) or different contract. Contact your customer Success manager (CSM) or to obtain a promotional code. You can also time table your exam the use of this code. lodging Compuware is committed to making certain its checks are accessible to every person, together with those people who may also require lodging. in case you consider you require an lodging to access this examination, please contact to request tips. Compuware organization, the know-how efficiency enterprise, makes a change by using providing software, specialists and gold standard practices to ensure expertise works neatly and delivers value. Compuware solutions make the world s most essential applied sciences operate at their surest for leading businesses global, together with 46 of the top 50 Fortune 500 corporations and 12 of the suitable 20 most visited U.S. net sites. learn more at: compuware.com. Compuware business enterprise World Headquarters One Campus Martius Detroit, MI Compuware enterprise Compuware items and features listed within are trademarks or registered trademarks of Compuware business enterprise. Oracle and Java are registered emblems of Oracle and/or its affiliates. different names may be trademarks of their respective house owners. page 7
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TOYOTA Avensis 2009 T4 4dr 2.2 D-CAT one hundred eighty
gas economic climate for this used diesel TOYOTA Avensis model is forty eight MPG, giving an indicative gas cost of 10.1 p/mile; in VED Band G this enormous family automobile's ordinary 12 month car tax cost is £185.
This doorways and seat used TOYOTA Avensis 2009 T4 4dr 2.2 D-CAT one hundred eighty has a 2.2 litre engine, automated transmission, a accurate pace of 0 mph and zero-60 acceleration of seconds.
Tailpipe CO2 emissions for this used TOYOTA Avensis colossal family unit are 157 g/km and it has got Euro usual 5 for air first-rate. average this model has an NGC ranking of forty six and isn't one of the crucial greenest used models in the massive household type.
Toyota Avensis 2009 road check
Fri, 05 Dec 2008
UK pricing (15% VAT) and VED bandsGRADE POWERTRAIN physique OTR fee VEDT2 Toyota most excellent power 1.8 Valvematic 6MT Saloon £15,760.00 DT2 Toyota most appropriate drive 1.eight Valvematic 6MT Tourer £sixteen,740.00 DT2 Toyota top-quality force 2.0 D-4D 130 6MT Saloon £sixteen,540.00 CT2 Toyota greatest drive 2.0 D-4D 130 6MT Tourer £17,520.00 CTR Toyota best drive 1.eight Valvematic 6MT Saloon £17,470.00 DTR Toyota premiere force 1.eight Valvematic Multidrive S Saloon £18,450.00 DTR Toyota optimal pressure 1.eight Valvematic 6MT Tourer £18,450.00 DTR Toyota gold standard power 2.0 Valvematic Multidrive S Tourer £19,920.00 DTR Toyota premiere force 2.0 D-4D 130 6MT Saloon £18,255.00 CTR Toyota best pressure 2.0 D-4D one hundred thirty 6MT Tourer £19,235.00 CTR Toyota surest drive 2.2 D-4D 150 6MT Saloon £19,085.00 CTR Toyota top-rated drive 2.2 D-4D one hundred fifty 6MT Tourer £20,065.00 CT4 Toyota foremost force 2.0 Valvematic 6MT Saloon £19,430.00 DT4 Toyota top of the line drive 2.0 Valvematic Multidrive S Saloon £20,410.00 DT4 Toyota choicest pressure 2.0 Valvematic 6MT Tourer £20,410.00 DT4 Toyota finest pressure 2.0 Valvematic Multidrive S Tourer £21,385.00 DT4 Toyota top-quality drive 2.0 D-4D one hundred thirty 6MT Saloon £19,725.00 CT4 Toyota premiere pressure 2.0 D-4D a hundred thirty 6MT Tourer £20,seven hundred.00 CT4 Toyota superior power 2.2 D-4D a hundred and fifty 6MT Saloon £20,555.00 CT4 Toyota most advantageous power 2.2 D-4D one hundred fifty 6MT Tourer £21,535.00 CT4 Toyota most reliable drive 2.2 D-CAT 180 6MT Saloon £21,045.00 DT4 Toyota highest quality power 2.2 D-CAT a hundred and eighty 6MT Tourer £22,025.00 DT Spirit Toyota highest quality drive 2.2 D-4D 150 6MT Saloon £22,510.00 CT Spirit Toyota most effective force 2.2 D-4D 150 6MT Tourer £24,080.00 DT Spirit Toyota most effective drive 2.2 D-CAT one hundred eighty 6MT Saloon £23,000.00 DT Spirit Toyota most fulfilling power 2.2 D-CAT 180 6MT Tourer £24,570.00 D* Figures quoted are for the present 20-neighborhood insurance rating system and the 50-community gadget for you to substitute it from December 2010. Some insurers are alread CAT-180y using the 50-community scores.choice pricesOption PriceFull-map satellite navigation (TR) £1,000Premium navigation and audio with tune challenging pressure and rear parking digicam (T4) £1,500Premium navigation with tune challenging power and rear parking camera (T Spirit) £1,000Panoramic roof (T4 Tourer) £600Protection Pack (TR, T4 saloon) £450Protection Pack (TR, T4 Tourer) £550Metallic paint (all grades) £350
On sale from January 2009 (diesel computerized Spring 2009).
sixteen-inch steel wheels with 205/60 R16 tyres.Driver and front passenger airbagsFront aspect airbagsDriver’s knee airbagFull-length curtain look after airbagsPassenger entrance airbag reduce-off switchIsofix newborn seat mounts on rear seatsFive three-element seatbelts with Emergency Locking RetractorFront and rear seatbelt fastening reminder systemABS with digital Brakeforce Distribution and Brake AssistSteering aid car stability manage (VSC+) and Traction control (TRC)energetic entrance head restraintsAutomatic door lockingEmergency brake signalActive high-degree cease lampINSTRUMENTS & CONTROLSMulti-tips displayOptitron instrumentationElectronic parking brakeCOMFORT & CONVENIENCEManual air conditioningElectric front windowsElectrically adjustable heated door mirrorsRemote boot releaseAUDIO & NAVIGATION6-speaker audio system with radio, CD and MP3/WMA file taking part in from discAUX-in socket for MP3 player connectionSECURITYRemote vital locking with double lockingThatcham category 1 alarm and immobiliserLockable gloveboxSEATING, UPHOLSTERY AND TRIMManually adjustable entrance seatsElectric lumber aid on driver’s seatCloth upholsteryOne-touch flat-folding rear seatsFour underfloor storage bins (tourer)EXTERIORColour keyed door handles and mirrors
extra on TR
17-inch alloy wheels with 215/55 R17 tyresCruise handle with pace limiter (n/a 1.eight Multidrive S)Rain-sensing windscreen wipersDusk-sensing headlightsAutomatic twin-zone air conditioningElectric rear windowsOptional Rear parking sensorsOptional Rear parking sensors/boot liner/bumper protectors (plus cargo administration equipment for Tourer)BluetoothOptional Full-map satellite navigationLeather steering wheel and kit knob trimFront fog lights
further on T4 (over TR)
Electrically retractable door mirrorsSmart Entry and StartElectrochromic auto-dimming rear view mirrorOptional Rear parking sensorsOptional Rear parking sensors/boot liner/bumper protectors (plus cargo administration system for Tourer)non-compulsory top rate satellite tv for pc navigation with audio upgrade, 10Gb track tough pressure and rear parking cameraElectrically adjustable heated entrance seats and steerage wheel with memory settingLeather upholsteryRear privacy glass (Tourer)not obligatory Panoramic roof (Tourer)
extra on T SPIRIT
18-inch alloy wheels with 245/45 R18 tyres.high-intensity Discharge bi-xenon headlamps with Adaptive entrance-lights equipment (AFS)optional D-CAT 150 Auto: Pre-Crash protection equipment with Pre-crash warning, Adaptive Cruise control, Lane preserve help and Lane Departure WarningRear parking sensors11 speaker top class audio device with CD changerOptional top rate satellite navigation with 10Gb music tough force and rear parking digicam
Avensis wheel and tyre sizes:
sixteen-inch steel wheels with 205/60 R16 tyres.
17-inch alloy wheels with 215/fifty five R17 tyres
18-inch alloy wheels with 245/forty five R18 tyres.
prices of all consist of a three 12 months 60,000 mile company guarantee extendable at additional cost up to 7 years.
web page www.toyota.co.uk
Tiago MACUL's weblog
CURSOS CA carrier Desk manager – discover Your CA applied sciences course
33SVD20501 simple Administration 200 – CA training
33SVD30090 build kept Queries for the Scoreboard 300
33SVD20381 imposing superior Availability 200
33SVD30141 Managing the record atmosphere 200
33SVD30121 constructing web Intelligence experiences 300
33SVD30071 modify forms and Database 300
33SVD30100 Archive and Purge records 300
CERTIFICAÇÕES CA provider Desk supervisor
Existem dois níveis de certificações, estas certificações possuem exigência de determinado conhecimento baseado na responsabilidade do profissional dentro do ciclo de vida de TI.
O CA certified enterprise Analyst demonstra as melhores práticas aplicadas no gerenciamento da aplicação.
O CA licensed skilled demonstra o conhecimento do profissional desde a infraestrutura da aplicação, instalação, configuração e melhoria.
Para o caso do CA provider Desk manager são:
CA service Desk supervisor r12.x knowledgeable examination (CAT-one hundred eighty)
CA carrier Desk supervisor r12.x Administrator (CAT-200)
FORMATO DO EXAME
ninety Minutos de Tempo para completar o exame
35 corretas para aprovação das 50 disponíveis, ou seja, 70% de acertos.
60 minutos de duração
US$ a hundred and fifty,00 – É a taxa de custo do exame do EXIN.
Objetivos do exame CAT-one hundred eighty
Objetivos do Exame
Administering CA service Desk supervisor
CA service Desk manager r12.9: Administration fundamentals 200 (33SVD20501)
setting up the enterprise facts structureCA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501)
Configuring Incident and difficulty controlCA provider Desk manager r12.9: Configure Incident and issue management 200 (33SVD20471)
Configuring change controlCA provider Desk manager r12.9: Configure alternate administration 200 (33SVD20481)
Configuring Contacts and agencies
CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501)
Configuring safetyCA carrier Desk supervisor r12.9: Administration basics 200 (33SVD20501)
CA service Desk supervisor r12.9: Administration basics 200 (33SVD20501)
Administering carrier level Agreements
CA service Desk supervisor r12.9: Administration fundamentals 200 (33SVD20501)
CA provider Desk supervisor r12.9: Administration basics 200 (33SVD20501)
Archiving and Purging data
CA carrier Desk supervisor r12.9: Archive and Purge records 300 (33SVD30100)
CA provider Desk manager r12.9: Extract, seriously change and load data 300 (33SVD30110)
Managing the record atmosphere
CA provider Desk supervisor r12.9: Managing the report atmosphere (33SVD30141)
creating net Intelligence experiences using InfoView
CA carrier Desk supervisor r12.9: constructing net Intelligence reports 300 (33SVD30121)
modifying internet Intelligence reviews
CA provider Desk manager r12.9: building web Intelligence experiences 300 (33SVD30121)
enforcing a customised Universe
CA service Desk manager r12.9: Managing the document atmosphere 200 (33SVD30141)
creating internet kinds for stories
CA service Desk manager r12.9: building internet Intelligence stories 300 (33SVD30121)
developing Dashboard Frames the use of internet monitor Painter
Product Documentation, container experience2%
developing Tabs for report
Product Documentation, box event2%
Adapting CA provider Desk manager to Your business Practices
CA service Desk manager r12.9: alter types and Database 300 (33SVD30071)
Adapting the CA service Desk supervisor web client to Your business Practices
CA provider Desk manager r12.9: modify varieties and Database 300 (33SVD30071)
Customizing Notification strategies
Product Documentation, container adventure2%
enforcing superior Availability
CA carrier Desk manager r12.9: enforcing advanced Availability 200 (33SVD20381)
Objetivos do exame CAT-200
Objetivos do Exame
Exploring the CA carrier Desk net Interface
CA carrier Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) explore the CA provider Desk web Interface• explore the Interface for the stage 1 Analyst function• discover the Interface for the level 2 Analyst position
creating and looking for Tickets
CA carrier Desk supervisor r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Create and search for Tickets• Create Tickets for Incidents and Requests as a degree 1 Analyst• Search Incidents and Create issues and change Orders as a degree 2 Analyst
Updating Incidents, issues, and Requests
CA carrier Desk manager r12.6: provider Desk Analyst Operations 200 (33SVD20081) replace Incidents, issues, and Requests• Create dad or mum/child Relationships for Incidents, issues, and Requests
enhancing and Monitoring trade Orders
CA provider Desk manager r12.6: carrier Desk Analyst Operations 200 (33SVD20081) Edit and computer screen alternate Orders• video display CA Workflow and perform activities for exchange Orders
Resolving and closing Incidents, issues, Requests, and alter Orders
CA provider Desk manager r12.6: service Desk Analyst Operations 200 (33SVD20081) resolve and shut Incidents, problems, Requests, and alter Orders• unravel Incidents, complications, Requests, and alter Orders as a level 2 Analyst• close Incidents, problems, Requests, and change Orders as a stage 1 Analyst
Administering CA carrier Desk manager
CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer CA provider Desk supervisor • define the CA SDM architecture• outline the CA SDM accessories• Describe CA SDM alternate options supervisor• Troubleshoot CA SDM
setting up the company information structureCA service Desk manager r12.6: Administration 200 (33SVD20051) set up the business statistics structure• Create and modify Reference statistics• Create and adjust CI assist information• Create and modify commonplace Shared items6%
Configuring Incident and problem managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure Incident and problem administration• Configure Incident and problem control4%
Configuring change managementCA carrier Desk manager r12.6: Administration 200 (33SVD20051) Configure alternate administration• Configure alternate administration• Create a metamorphosis class
Configuring Contacts and businesses
CA carrier Desk supervisor r12.6: Administration 200 (33SVD20051) Configure Contacts and groups• Configure Contacts and corporations
Configuring safetyCA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Configure safety• explain CA SDM Authentication• Describe role‐based mostly security• identify the Predefined Roles installed with CA SDM• define the ranges of CA SDM safety
• Create entry varieties
• Create records Partitions
Administering stored Queries
CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer kept Queries• Create kept Queries for the Scoreboard• Create Time-primarily based saved Queries
CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Notifications• allow pastime Notifications• Configure Notification rules • Create Message Templates• Create undertaking Associations
• Create Object Contact Notifications • Create CI Notifications
Administering service degree Agreements
CA provider Desk manager r12.6: Administration 200 (33SVD20051) Administer provider stage Agreements• define SLA components• Create Macros• Create pursuits
• Create service types
• Create service target Templates
CA provider Desk supervisor r12.6: Administration 200 (33SVD20051) Administer Surveys• Create Survey Templates