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HP0-003 Questions and Answers
What two factors determine the priority of an Incident?
Impact and deadline
Impact and urgency
Urgency and deadline
Status and impact
What are two places that Query Restrictions can be configured? Select TWO.
Search configuration dialog box
Database Restriction Wizard
View filtering specifications
Client settings configuration
Answer: A, D
Where is the Message of the Day pop-up window configured?
Service Manager Area
Which three settings CAN be made in the HP OpenView Console? Select THREE.
Management server name
Default time zone
Database user name
Answer: B, D, E
Which primary workspace is used for configuration settings?
Which configuration must be completed in order to access all available product modules of HP OpenView Service Desk?
Forms must be created
License keys for modules must be inserted
Default Templates must be configured
Concurrent User license keys must be mapped to accounts
Where does HP OpenView Service Desk physically store files which are attached to Service Calls, Work Orders, Problems, etc?
In the Service Desk database
On an FTP server
Within local disk drives of Service Desk Client systems
On a shared network disk drive
What are four benefits of using multiple Management Servers in a single HP OpenView Service Desk architecture? Select FOUR.
Ability to use the Service Desk 4-tier architecture
Availability of a fail-over system
Ability to use multiple databases
Ability to use load balancing
Ability to use multiple operating systems
Ability to run Data Exchange processes on a separate server
Possibility of escalating messages to another server
Ability to use multiple Service Desk product versions
Answer: B, D, E, F
In the HP OpenView Service Desk database, all times and dates are stored in .
Greenwich Mean Time (GMT)
The time and date standard of the location where the MANAGEMENT SERVER resides
The time and date standard of the location where the DATABASE resides
A format dependent on the clients
The Service Desk Agent is used to _ .
Communicate with the GUI and the Management Server
Execute commands issued by the Rule Manager
Inventory Configuration Items then send this information to the Management Server
Handle outbound e-mails
With multiple Management Servers, when a Management Server goes down, the clients connected to that Management Server .
Store data temporarily until a new connection is made
Lose current data and must be rebooted
Disconnect properly, then the user must log on to another Management Server
Will automatically reconnect to another Management Server
What are the three types of fields used in HP OpenView Service Desk? Select THREE.
Answer: B, D, E
How do General code tables differ from Object code tables?
Object code tables apply to groupings of objects, while General code tables apply across objects.
Object code tables apply just to a single object, while General code tables apply to
groupings of objects.
Object code tables cannot be modified or removed, while General code tables can be
added to and modified.
Object code tables apply just to a single object, while General code tables apply across
Is it possible to change the order of a set of statuses in HP OpenView Service Desk?
No, because all code tables are ordered alphabetically
Yes, by using the arrow buttons in the toolbar
No, statuses are fixed and CANNOT be changed
Yes, by re-typing the correct statuses in the desired order
What functionality should be used if the root cause of a problem is found?
Relate the problem to the root cause
Relate the problem to the known error
Activate the view "Problems by root cause"
Check the "known error" check box on the Problem From